Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our Store Course Enrollment Policy.
Edustudio Online Store & Course Enrollment Policy
1. Overview
Edustudio Online is committed to providing high-quality educational content through Moodle courses sold via WooCommerce, using Edwiser Bridge as an integration tool. This document outlines the terms and conditions governing all purchases, digital course enrollments, refunds, account management, and data privacy to ensure a smooth and transparent customer experience.
2. Purchases & Payments
All courses and digital products are sold through our secure online store. By making a purchase, you agree to the following terms:
Payment Methods: We accept all major credit/debit cards and other payment methods as offered by our WooCommerce platform. Payments are processed securely through our third-party payment gateway partners.
Payment Confirmation: Upon successful payment, you will receive an email confirmation containing your order details and a receipt. The Moodle course will be automatically enrolled via Edwiser Bridge and linked to your account.
Billing Information: You are responsible for providing accurate billing details. If any issues arise during payment, contact us immediately to resolve the issue.
3. Digital Course Enrollment
Upon completing the purchase of a course:
Course Access: You will automatically be enrolled in the purchased course via Edwiser Bridge. Access to the course will be granted as soon as the payment is confirmed. Course materials are accessible through your Moodle account.
Account Creation: If you are a first-time customer, an account will be automatically created for you on both the WooCommerce shop and our Moodle platform. Login credentials will be sent to your registered email address.
Course Duration: Unless stated otherwise, access to each course is granted indefinitely. If a course has time-limited access, this will be clearly indicated at the time of purchase.
4. Refund Policy
As courses are digital products, we have a strict no-refund policy, except in cases of technical issues, such as:
Non-Enrollment: If there is an error that prevents you from being enrolled in the course after payment, we will assist you in resolving the issue or offer a full refund.
Faulty Digital Content: If a course is incomplete, non-functional, or not as described, please contact our support team within 14 days of purchase. If the issue cannot be resolved, you will be eligible for a refund.
Refund requests due to a change of mind or lack of use will not be honored, as the product is considered “used” once access is granted.
5. Cancellation Policy
As course access is provided immediately after purchase, you cannot cancel a course once enrolled. Please ensure that the course aligns with your needs before purchasing.
6. Account Management
Account Deletion: You can request account deletion by contacting our support team. Please note that deleting your account will revoke access to all purchased courses and permanently delete your learning records.
Self-Deletion: Customers can delete their accounts directly via their account settings if using WooCommerce-integrated self-deletion options. Account deletion will remove access to both your WooCommerce and Moodle accounts, and all data related to your purchases and enrollments will be lost.
Account Security: You are responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorized access, please contact us immediately to safeguard your account.
7. Data Privacy & Security
We respect your privacy and are committed to protecting your personal data. By using our store and enrolling in courses, you agree to the collection and use of information as outlined in our Privacy Policy.
Data Collection: We collect personal data such as name, email, and payment information during the purchase process. This data is used for enrollment purposes and is securely stored.
Third-Party Integration: We use Edwiser Bridge to sync your purchase information with our Moodle platform for automatic course enrollment. We ensure all data transfers between WooCommerce, Edwiser Bridge, and Moodle are secure.
Data Deletion: Upon account deletion, all your personal data, course progress, and purchase history will be permanently deleted from our system.
8. Technical Support
For any issues related to course access, enrollment, or account management, our support team is here to help. Please contact us via our support page for assistance with:
1. Payment issues
2. Moodle course access problems
3. Account-related queries
4. General technical difficulties
We strive to respond to all inquiries within 24-48 hours.
9. Modifications to Policies
Edustudio Online reserves the right to update this policy document at any time. Any changes will be communicated via email to active users and will be reflected on our website. Continued use of our services following any changes signifies your acceptance of the updated policy.
10. Contact Us
For further information regarding our policies, or if you have any questions, please contact us at:
Email: support@edustudio.co.za
Business Hours: Monday – Friday, 9 AM – 5 PM (SAST)
